Returns & Exchanges

At Tomato Japanese Grocery, we prioritize the freshness and safety of our imported goods. While we cannot accept returns on perishable food items, we are happy to offer refunds or exchanges for any damaged or incorrect products within 7 days of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is non-perishable and in its original packaging, or that it was received in a damaged or defective state.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photos of the product and its expiration date if applicable.

• 3.
  Receive Authorization

  Our team will review your request within 48 hours and provide a return authorization number or confirm your refund eligibility.

• 4.
  Complete Your Refund

  Once approved, your original payment method will be credited, or a replacement item will be dispatched for delivery at no extra cost.